Terms & Conditions

Privacy Policy

P R O GROUP LLC respects your privacy and has worked hard to earn our customers respect and trust. We are aware of the confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you’ll find common to the best websites online. If you have any questions or concerns about our Privacy Policy, e- mail us at info@progtoup1.com.

P R O GROUP LLC Privacy Policy

By visiting progroup1.com you agree to accept the practices described in this Privacy Notice. Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use. Personal Information Collected By P R O GROUP LLC: P R O GROUP LLC uses information that we collect from our visitors to personalize and improve your visit at progroup1.com. We gather the following types of information:

Information you give us:

P R O GROUP LLC collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, or on-line questionnaire, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, or e-mail. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.

Automatic Information collected by us:

Whenever you visit our Web site we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers.

Sharing of Information with third-parties:

Data received from customers including demographics, purchasing habits, secure information is only used by P R O GROUP LLC. In the event P R O GROUP LLC decides to sell the information to a secure source, that company will contact you appropriately.

Credit card and Payment Companies:

When you buy something from us we send your credit card or payment information, name, billing address and the amount of your purchase to your credit card or payment company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.

Link to Third Party Site:

Our Web site contains links to third party sites, such as our vendors. P R O GROUP LLC is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Third Party Checkout Links:

If you use a third party checkout link on our site such as Paypal, your name, billing and shipping addresses and payment information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.

Law Enforcement and Protection of Users:

Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Security

Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Ordering Procedure:

The luxury market we deal in is currently one of the hottest cars right now on the market. Parts turnover is quick so when you order from us we put you in line to receive the product if it is not in-stock. Some specialty items may need to be ordered from overseas and can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow. If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 15% cancellation fee will be charged and the remaining amount will be credited back to you.

Special Order Items:

Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.

Warranty:

All products come with the warranty that is applied directly by the manufacturer. P R O GROUP LLC does not offer any of their own warranties and are not responsible for product failures or failures due to installation. All products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other then by our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacture, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by P R O GROUP LLC, however we can only enforce the manufactures decisions. By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing.